Privacy Policy

Last update: 01-05-2020

This privacy policy was created by Cyver (referred to herein as “we”, and “Cyver”) to  disclose our information policy. Cyver collects information from our users, visitors, clients, and their clients (collectively referred to as “users”, “you”, or “your” throughout this Privacy Policy). This Privacy Policy shares how we utilize, store, disseminate, and protect information collected via the Cyver website, and any services offered through our brand.

It does not include practices which might be used by any third-parties, including but not limited to third-party application integrations, partner applications, or parties who may utilize our platform to offer services or to request them. Cyver is not responsible for the privacy practices of third-parties and third parties are under no obligation to comply with this Privacy Policy. See our section on third-party services for more information.

By accessing Cyver, you are acknowledging to and agreeing to this Privacy Policy and its terms. When you submit personal information on or through the Cyver website, you are giving your consent for the collection, use, and disclosure of personal information, as set forth in this Privacy Policy.

What We Collect

Cyver collects personal and impersonal information from our users:

Personal Information – Users are often required to offer personally identifiable information including but not limited to name, email address, phone number, payment information, physical address, and other contact information. These requests will be made when creating an account, confirming an account, onboarding clients, onboarding employees, and when otherwise requesting services from Cyver. You may also be asked to submit this information when opting into mailing lists, downloads, when requesting a demo, starting a free trial, or otherwise requesting a service. We reserve the right to occasionally request additional information, either for security and verification purposes (in which case, compliance is mandatory for continued usage of our services), or optional requests, which you can opt out of. In some cases, failure to provide personal information may hinder your ability to utilize our services.

Personal information is utilized for the following purposes:

  • To provide and maintain Cyver, at our sole discretion, to provide services that you agree to. To achieve this end, we may aggregate user data to analyze trends, benchmark best practices, and monitor functionality of the website and services, with the intent of improving them
  • To contact users with the intent of discussing Cyver or its services, including sharing information relating to Cyver, your account and services, your clients, and more. You may opt out of receiving email newsletters or correspondence of any kind, but will still receive critical notifications relating to your account. We reserve the right to outsource this communication to third parties. You will have the opportunity to opt out of receiving newsletters during signup and can opt out at any time via a newsletter or from your account.
  • To bill customers for services requested, typically via email invoice or automatic debit, depending on client account setup.
  • To offer assistance relating to Cyver accounts, users, or information.
  • To comply with legal processes or law enforcement requests
  • To conduct or transact business as you have contracted us to do, as we, in our sole subjective discretion, deem reasonable

You will have the opportunity to unsubscribe from any emails or correspondence by clicking “unsubscribe” in an email, or via your user account. Any opt out is not deemed valid until processed by Cyver, meaning that you may continue to receive emails in the interim. Cyver is not liable for problems with the opt-out process. You are solely responsible for verifying that you are opted out of any correspondence.

Non-Personal Information – Cyver collects and uses non-personal information. This information includes any information not covered under “Personal Information” and/or does not identify the individual. This information includes but is not limited to IP address, search terms entered, ads clicked, browser and operating system, user interactions on the website, web pages visited by the user, user interaction with features, user content preferences and configuration, etc.

This information is not gathered with the intent to identify any user. It is used to:

  • Develop the website and application based on user data and behavior
  • Analyze user patterns to improve UX
  • To generate visitor behavior statistics

Cyver utilizes Google Analytic. For more information about this third-party service and how Google Analytics uses your data, visit  http://www.google.com/analytics/learn/privacy.html.

Cyver is not configured to respond to DNT or “do not track” signals from web browsers.

Minors

Cyver does not knowingly collect or utilize information from anyone under the age of 18. If you are under the age of 18, you may not utilize the website or connected services.

Third Party Websites

Cyver offers third-party integrations and services as part of our service. This means that any user on our site will have access to third-party applications, services, and organizations. We are not responsible for the privacy practices or content of these third parties. It is your sole responsibility to review and check the privacy policies of any third parties, even if they are linked to on our site or offer services through our site.

Because Cyver offers third-party app integrations and organization integrations, those third-parties may not offer services in compliance with our privacy policy, even while offering them through our website. For this reason, any dealings with a third party, even through our website, are at your own risk. Cyver is not liable for the privacy practices of users on our website.

Cookies & Logs

Cyver uses cookies to offer a better and more secure experience for our web users. When you view our website or application, Cyver may store information on your computer’s hard drive. This information, including “cookies” and “session ID”, are information files logged by your web browser. These files are used to automate data entry functions to speed up loading pages, to automate data entry on forms, and to otherwise improve the speed and function of the site. You can choose to disable cookies for Cyver or to permanently disable all cookies in your web browser. View our cookie policy here. 

Cyver also automatically creates server logs from your browser. This information includes your web request, Internet Protocol Address (IP), browser type, browser language, date and time of request, associated cookies, and sometimes operating system.

Disclosure of User Information to Third Parties

Cyver reserves the right to disclose information provided by users, including personal information, as follows:

Disclosure by Law – We may disclose personal or impersonal information if required to do so by law, at the request of a third party, or if we (at our sole discretion), believe the request is reasonable. This includes but is not limited to:

  • Requests made by law enforcement or any legal process, whether or not disclosure is required by applicable law
  • Actions to protect or defend Cyver’s or a third party’s rights or property
  • To protect someone’s health or safety, including your own

Disclosure to Third Party Service Providers – Cyver integrates with third-party service providers to A) provide services at your request and B) provide services on our behalf. This may include outsourced customer care agents, outsourced email services, and outsourced helplines. We also reserve the right to provide these services in-house. Your information will be treated as private and confidential by any such service providers and will not be used for any purpose other than what we authorize.

You may also choose to opt into using third-party services through our platform, including app integrations via our API marketplace or service providers who have invited you to the platform. Cyver is not liable for these third-party privacy policies.

Data/Information Transfer as a Result of Sale of Business – In the event that Cyver is involved in a sale of business, we reserve the right to sell or transfer all user information, including personal information, as part of any such transaction. This includes but is not limited to bankruptcy, mergers, acquisitions, reorganization, or sale of assets.

Cyver will attempt to negotiate a continuation of this Privacy Policy and its terms under any new successor entity, to the maximum extent allowable by law. However, information submitted after transition to a successor entity will be subject to that entity’s privacy policy, at its discretion.

Website Security

Cyver utilizes a security policy including encrypted data transfer, Hypertext Transfer Protocol Secure, and secure servers to protect your personal data. Visit our Security Policy to learn more.

It is important to note that data is transported over open networks including the Internet and email. Such data may be accessible to anyone depending on the security of connecting networks and hardware. Cyver takes every reasonable measure to prevent this from happening on servers and networks in our control. However, we cannot guarantee the confidentiality of any communication or material transmitted over the Internet.

This is important in regards to personal information and communication. For example, individual data packets are encrypted, but the sender name and recipient are not. A third-party may be able to trace users to bank accounts, to subsequent fiscal actions, and to personal data.

Your data may be lost during transmission and may be accessed by unauthorized parties. Cyver is not liable for direct or indirect losses in regards to your Personal Information or data during its transfer via the Internet. If you feel there is a risk involved, please utilize other forms of communication when sending sensitive information.

User accounts and other sensitive application areas are fully encrypted and password protected. These areas can only be accessed with a valid username and password. Each user is responsible for keeping their login credentials safe. Cyver is not responsible for misuse of password information. If you suspect login information has been stolen or misused, notify Cyver immediately to request changes to your account.

International Users

Cyver and its services are exclusively hosted in the Netherlands, in compliance with the GDPR and other relevant laws. If you are accessing Cyver from outside the European Union, please note that you are transferring data to EU servers. User ignoration including Personal Information will be transferred to and stored in our servers, according to EU law, and without regard to any laws relevant in your domicile country. By using Cyver, you consent to any such transfer of information outside of your home country.

Additional Information

This Privacy Policy is part of the Terms & Conditions of the Website and any use of the Website is governed by those Terms & Conditions. Direct any questions relating to our privacy policy or Cyver’s privacy practices to compliance@cyver.io

Updates to our Privacy Policy

Cyver reserves the right to change, modify, add, or remove portions of this Privacy Policy at our discretion. Any changes will be made directly to this page. Subscribing users will be notified of changes to the Privacy Policy as they happen. All other users are recommended to periodically review the Privacy Policy page for any changes, which will be noted at the top of the page. Your continued usage of the website after any change constitutes your acceptance of such change, even if you have failed to review the changes.

Subscribing Users

Subscribing users are subject to the Terms and Conditions of the Cyver Subscription Agreement. Should any inconsistencies exist between the terms set forth in this Privacy Policy and the Terms and Subscriptions, the Terms and Conditions will govern.

Legal Disclaimer

Cyver operates “AS-IS” and “AS-AVAILABLE,” without warranties of any other kind. We are not responsible for events beyond our direct control. This Privacy Policy is governed by the laws of the State of The Netherlands, excluding conflicts of law principles. Any legal actions against Cyver arising out of or related to the Website or any services offered therefrom must be commenced in Amsterdam, The Netherlands.

If you have any questions about this Privacy Policy, or the practices of or your dealings with Cyver, please contact us at: compliance@cyver.io.